Returns & Exchanges

At Lorex, we stand behind our security technology and offer a hassle-free 30-day return policy for all products purchased directly through our store. If you are not completely satisfied with your purchase, you can return it for a full refund or exchange within the specified timeframe.

Return Process

• 1.
  Initiate Your Request

  Log in to your Lorex account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Pack Your Items

  Securely pack the electronics in their original packaging, ensuring all cables, manuals, and mounting hardware are included to qualify for a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any previous shipping marks.

• 4.
  Drop Off and Track

  Hand over the package to the designated carrier and keep your tracking receipt; once received at our warehouse, your refund will be processed within 5-7 business days.